Tool Service Request Form

Please complete this form for tool(s) requiring service and click submit.

The diagnostic/service charge for all estimates and repairs is $55.00.  Total cost of a repair is the $55.00 (diagnostic/service charge) plus any parts out of warrantee. If you request an estimate and do not repair the tool there will still be a $55.00 diagnostic fee.

Clutched screwdriver calibrations (air and electric) are $60.00 per unit.  EAA-CTDS torque readout systems (CTDS unit and clutched screwdriver) are $180.00 per unit.  Transducer screwdriver calibrations are $350.00 per unit.  Air pulse tool calibrations are $180.00 per unit.

If a services request form is not filled out and/or the tools are sent to the wrong address, Sumake North America is not responsible for the tools. There is also a $50.00 service fee for all tools shipped to the wrong address or returned without a service request form.

You will receive an email confirmation which should be printed and included with the returned product.

Thank you.

Address(Required)
Are you a Reseller or an End User?
MM slash DD slash YYYY
24-hour turnaround on repairs is available for an additional $25 rush charge.
Is this a rush order?

Screw and Joint Information

Fill out the following section when appropriate (choose or enter N/A when not appropriate):
Locking Type Screw?(Required)
Joint Type(Required)
This field is for validation purposes and should be left unchanged.